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Employee Engagement: Are You Treating Them Like Customers?

Employee Engagement: Are You Treating Them Like Customers?

Laura ConoverMay 16, 2019employee engagement, leadership, ROI, Harvard Business Review, Human Resources, IBM

Leaders Need to Heed How You Communicate

Leaders Need to Heed How You Communicate

Laura ConoverMarch 26, 2019emotional intelligence, leaders, communication skills, empathy, Harvard Business Review, Patti Sanchez, Townsend Leadership Group

Think Emotional Intelligence Doesn’t Matter in Business? Think Again.

Think Emotional Intelligence Doesn’t Matter in Business? Think Again.

Laura ConoverMarch 12, 2019emotional intelligence, performance, teams, empathy, leadership, Townsend Leadership Group, Return on Investment, Daniel Goleman, Richard Boyatzis, Harvard Business Review

Your Most Important HR To-Do: Intentional Culture Development

Your Most Important HR To-Do: Intentional Culture Development

Laura ConoverJanuary 29, 2019Harvard Business Review, employee engagement, leadership, cultural Alignment, Company Culture, profitability

Can a Bonus Be De-motivating to Employees?

Can a Bonus Be De-motivating to Employees?

Laura ConoverNovember 27, 2018Harvard Business Review, incentive plan, bonus, compensation, employee retention

Do You Have these 8 Successful Leader Competencies?

Do You Have these 8 Successful Leader Competencies?

Laura ConoverFebruary 6, 2018Leadership Skills, employee retention, employee engagement, talent, Harvard Business Review

Ideas to Gauge a Company’s Culture

Ideas to Gauge a Company’s Culture

Laura ConoverOctober 25, 2017employee engagement, Harvard Business Review, Company Culture

Great Culture--Not High Pay--Leads to Happy Customers and Higher Profits

Great Culture--Not High Pay--Leads to Happy Customers and Higher Profits

Laura ConoverJuly 25, 2017Company Culture, compensation, employee engagement, Harvard Business Review, satisfied customers, motivation, recruiting and retention